HICCLUB

Revisions to HICCLUB Membership

We’ve revamped our HICCLUB membership program to bring more value and greater perks! Here’s what you need to know about the membership program:

New membership tiers

There are 3 tiers – Basic, Teal & Black.
Basic, Teal and Black tier enjoy a rebate of 3%, 5% and 10% when redeeming HIC points.

New qualifying criteria (as of 1 November 2017)
  •    Black: Spend $1,000 or more in last 12 months
  •    Teal: Spend $300 - $1,000 in last 12 months
  •    Basic: Free
Here's a summary of membership tier benefits:

BASIC

TEAL

BLACK

Eligibility

Free

Spend between $300 - $1000 in 12 months

Spend $1,000 or more in 12 months

Points earned per dollar

3 HICPOINTS

5 HICPOINTS

10 HICPOINTS

Rebate

3%

5%

10%

Redemption

100 pts = $1

100 pts = $1

100 pts = $1

Perks

·    100 pts sign up bonus

·    Birthday treats

·    Birthday treats

·    $30 renewal reward

·     Exclusive welcome kit

·     Birthday Treats

·     $50 renewal reward

·     2X points for every purchase

·     Personal concierge service

·     Priority: order in half the lead time


 Note:
-       Points are valid for one year from date of transaction.
-       Basic membership has no expiry. Teal/ Black status is applicable for one year from date of qualification.



FAQ

About membership

1. How has my membership tier been assigned?

We have assigned to your new HICCLUB membership tier based on your spend with us from 1 November 2016 to 31 October 2017. Login to your account to find out your membership tier.

2. How long will my membership tier last?

Your membership status will last for 12 months from the time of qualification. After which, your membership status will be assessed based on spend in the last 12 months.

For example:

Claudine has accumulated $500 spend in her account and is currently in TEAL.  Her Teal membership will last till 31 October 2018.

Membership tier renewal:

If she spends $350 in the next 12 months, she will re-qualify for TEAL on 1 November 2018 and receive a $30 renewal reward for TEAL.

Membership tier upgrade:

Claudine spends $600 in December 2017. She now qualifies for BLACK. Her BLACK membership will last from 1 January 2018 – 31 December 2018.



About points 


3. How long will my HIC points be valid?

Your HIC points will be valid for one year from the transaction date.
With this transition, your current point balance will not affected. The validity of these points will be extended to 31 October 2018.

4. How do I redeem my HIC points?

You will need to convert your HIC points to rewards vouchers which can be used at checkout to offset your purchases. Reward vouchers are valid for 30 days. Only one voucher can be used at checkout.

To convert your HIC points to vouchers, go to Rewards section in the member’s portal.

5. Will I be able to accrue HIC points from recycling rebates?

You are now able to credit your recycling rebates as HIC points. Only glass bottles dropped off at The Café by HIC (Centrepoint) are eligible for $0.50/bottle rebate. Glass bottles returned via our recycling drive are not eligible for points credit.

6. I signed up as a HICCLUB member after I have made a purchase. Will I still be awarded the points from my last purchases?

Points can be awarded if the member registration is done within 3 days from the date of the purchase. Please email us at hicclub@hic.com.sg with your receipt number, name and mobile number. We will get back to you within 3 working days.

7. Can extensions be made for my expired points?

We can grant extension for the following reasons:

- Travelling abroad for an extended period of time
- Medical reasons

Please email hicclub@hic.com.sg for an extension. Extensions will be made on a case by case basis with supporting documents.



HICCLUB referral program

Share the love for juicing with your loved ones and be rewarded! Your friend will receive $10 off their first purchase and you’ll be rewarded with a $10 voucher for every successful referred purchase your account.

HIC recycles!

Drop off the bottles at The Café by HIC to enjoy a $0.50 rebate on each returned bottle. Rebates can be used immediately or credited as HIC points to your HICCLUB account. Do note that these rebates are not exchangeable for cash, customers must have a HICCLUB account to avail recycling rebates.

Recycling drive

If you are not able to drop off the bottles, we’ll pick the bottles up at no charge! The recycling drive happens twice a month on the first Thursday for locations in north and east and the third Thursday for locations in the west, central and south, between 11am to 6pm.

Simply drop us a note at concierge@hicjuice.com.sg with your address, contact number and the number of bottles you wish to recycle. Please note there will not be any rebates for bottles returned via this service.
For hygiene purposes, we ask that all bottles be rinsed thoroughly with clean water before returning.